Bracelets
What materials are the bracelets made of?
Our bracelets are made with four materials, some stainless steel, others silver, copper and finally with AAA cubic zirconia stones, one of the materials closest to diamond in terms of shine and quality!
How should I care for my accessories?
Our stainless steel accessories are made from high-quality materials that are resistant to water and daily wear. However, to ensure maximum durability and shine, we recommend avoiding contact with:
- Water (sea, pool or shower)
- Perfumes, creams and other chemicals
- Excessive sweating and humid environments for long periods
Therefore, even though it is a durable material, taking these precautions will help preserve the appearance of the bracelet for much longer.
Copper and silver accessories, on the other hand, require extra care. These materials should never come into contact with water, even small amounts . Exposure to water can cause color changes and significantly reduce the piece's lifespan.
If you want to preserve the condition of your bracelets, always follow these simple recommendations – the difference will be noticeable over time!
Orders
How do I cancel or exchange my order?
If you need to exchange or cancel your order, please contact us as soon as possible using one of the following methods:
Email: vinbra2024@gmail.com
Instagram: @vinbra__
What are the payment methods?
At Vinbra, we accept several payment methods, including Multibanco, Paypal, debit or credit card, Apple Pay, Shop Pay, and Google Pay.
How do I know if my order has been shipped?
When we ship the customer's order, they will receive an email notification informing them of the order status.
Exchange or Refund
How does the refund policy work?
At Vinbra, customer satisfaction is our priority. If you're not satisfied with your purchase, you have 15 days from the date you receive the product to request a return or refund.
Refund conditions:
- The product must be in perfect condition, with no signs of use or damage and in its original packaging.
- Personalized or promotional products are not eligible for return, except in cases of defects.
How can I request a refund or exchange?
To request a refund or exchange, first make sure you meet the return conditions above, then contact us using one of the following methods:
Email: vinbra2024@gmail.com
Instagram: @vinbra__
Social media
Instagram
@vinbra__
TikTok
@vinbra_
How to get in touch?
By Email
Send us an email with your question or problem to vinbrapt2024@gmail.com, as soon as possible, we will respond immediately!
Through the Website
Use the "Contact Us" page to send us your message.
Through Social Networks
You can contact us using the social media mentioned in the tab above.